At VoxiAid, we ensure a seamless experience for tracking the status of your support tickets. Once you’ve submitted a ticket, you can easily monitor its progress through the Help Center. Follow these steps to track the status of your ticket:

Steps to Track Your Ticket Status

Step 1: Visit the VoxiAid Help Center

1. Open your browser and go to our Help Center: https://support.voxiaid.com/portal.

Step 2: Log in to Your Account

• Sign in using your registered email and password.
• Alternatively, you can use the Google Sign-In option for easy access.

Step 3: Access the "My Tickets" Section

• Once logged in, navigate to the “Tickets” section on the Help Center dashboard.
• Click on “My Tickets” to view all the tickets you’ve submitted.

Step 4: Select the Ticket You Want to Track

• Browse through the list of tickets to find the one you want to track.
• Click on the ticket to open it and view the details.

Step 5: Review Ticket Updates

• Check the ticket’s status (e.g., Open, In Progress, or Resolved) at the top of the page.
• Read through the updates and responses from our support team in the conversation thread.

Step 6: Add Comments (Optional)

• If you have additional information or questions, you can add a comment directly to the ticket.
• Click Submit to notify our team of your update.

Ticket Status Definitions

• Open: Your ticket has been received and is awaiting action.
• In Progress: Our team is actively working on resolving your issue.
• Resolved: Your ticket has been successfully resolved.
• Closed: The ticket has been closed and requires no further action.

Pro Tip:

Always keep your ticket ID handy for quicker reference and follow-up.